FAQs

How long does it take to receive an order after it has been placed?

Order are process/ship within 1-3 business days upon ordering; however, depending on the volume of orders, please allow up to 5 business days (except for pre-orders) to process your order. If you select express shipping, your order will ship out the same day if the order is placed by 1:00 pm EST. Express orders placed after 1:00 pm EST will ship out the following business day.

How do I know which size is best for me?

To help you choose the best size, at the footer of our website you’ll find a link to this size conversion chart to help you determine the best fit. This link can be accessed from any page on our site. We provide some information on how the garment fits, and whether it runs true, small, or large to size in the description of the product. We also note the size as seen on the models.

Do you provide tracking info for packages?

Yes, every package will have a tracking number. Once your payment is accepted, you will receive an e-mail confirmation of your order. Once your item(s) is shipped, you will be notified by e-mail with your tracking number. All items are shipped via United States Postal Service (USPS).

What if my package comes damaged or I never receive my package?

We are committed to providing our customers with excellent customer satisfaction. Each package is carefully folded one by one with gloves and thoroughly inspected by an employee. As we don’t have robots and only human employees, we understand things can happen. We strive for excellence; however, in the event, this should happen, please contact Customer Service immediately, preferably the day you receive it, and we will advise you how we can handle the issue.

Your tracking number will provide a date of delivery. If it is not received by then, please contact USPS at (800) ASK-USPS. Please note, we are not responsible for any delays the shipping carrier may incur. We are also not responsible for packages lost while in the possession of the carrier. However, we will help resolve any issues we can.

What if I change my mind and want to modify or cancel after my order is placed?

Once an order is placed at Modelsmadness.com, you have 24 hours to cancel and/or make changes. For assistance, please contact Customer Service as soon as possible at Support@modelsmadness.com. Changes and cancellations will not be accepted after 24 hours and the order will be considered FINAL. Orders marked fulfilled or shipped, are considered FINAL.

 

I am having technical difficulties using Modelsmadness.com . What should I do?

Please e-mail a description of the issue to Support@modelsmadness.com and we will attempt to resolve the issue in a timely manner.

Didn’t get the answer you were looking for? Feel free to contact customer service at Support@modelsmadness.com . Please allow up to 24 hours to reply to your e-mail.